A little bag. A considered finishing touch. Complimentary U.S. shipping $59+
Franklin ClutchBag 0

Returns & refunds

Finding the right finishing touch matters. You may request a return within 30 days of delivery. Items must be unused, with their original packaging. Please handle decorative finishes gently while checking your purchase.

How to return a clutch

  1. You may first email sales@franklinclutch.com or call +1 (936) 304-9854 with your order number and the item you wish to return. For damage, a defect or an incorrect item, include a brief explanation and photos if available.
  2. Pack the unused item securely in its original packaging. Include your order number and contact details so we can identify the return.
  3. Send your return to Charles Franklin LLC — Franklin Clutch Returns, 23664 Spring Branch Trl, Montgomery, TX 77316, United States. A prior conversation is helpful, but is not required to send an eligible return within the return window.

Who pays return shipping?

We cover return shipping for quality problems, incorrect items and damage during transit. Contact us for instructions before purchasing return postage for these issues. For other reasons, including a change of mind or preference, the customer pays return shipping. We recommend a tracked service and keeping the mailing receipt.

Inspection and refund timing

We inspect returns within 3–5 business days after receipt. If the return meets the conditions above, we initiate a refund to the original payment method. The time for the credit to appear depends on your bank or payment provider. We will contact you if a return does not meet the eligibility conditions.

For an eligible change-of-mind return, the item price is refunded; the original shipping charge, if any, is not refundable. For an incorrect, defective or transit-damaged item, we refund applicable original shipping charges as well. We do not charge a restocking fee.

Exchanges and cancellations

For a different style or color, request a return and place a new order for your preferred item. Contact us promptly to request cancellation; cancellation is possible only before shipment. If an order has already shipped, follow the return process after delivery.

These conditions do not limit any rights available under applicable law. Customer service is available Monday–Friday, 9 a.m.–5 p.m. Eastern Time at sales@franklinclutch.com or +1 (936) 304-9854.