Good questions, clear answers.

We ship only to the contiguous 48 United States, including the District of Columbia. Alaska, Hawaii, territories, military addresses and international destinations are excluded.

Allow 1–3 business days for processing, followed by 2–7 days in transit. These are separate stages, and arrival by a specific event date is not guaranteed.

Standard shipping is complimentary for merchandise subtotals of $59 or more after discounts and before tax. Below $59, standard shipping is $6.99.

Request a return within 30 days of delivery. Your clutch must be unused and in its original packaging. You may contact sales@franklinclutch.com first, or follow the return instructions on our Refund Policy. Returns go to Charles Franklin LLC, 23664 Spring Branch Trl, Montgomery, TX 77316.

We cover return shipping for quality problems, incorrect items and transit damage. For other reasons, the customer pays. We inspect returns within 3–5 business days of receipt and initiate approved refunds; posting time depends on your bank.

Compare your largest item, including its case, with the listed dimensions. Dimensions describe the exterior unless stated otherwise; lining, a frame and the opening reduce usable space. We do not promise fit for a particular phone. Contact us if you need help before ordering.

No. Carrying details vary. A chain is included or removable only when the product page specifically says so. A top handle and a shoulder chain serve different purposes; check the individual listing.

Handle with clean, dry hands and keep away from liquids and direct heat. For acrylic and smooth surfaces, use a dry, soft cloth; avoid solvents. Gently dust fabric and decorative areas without soaking or scrubbing. Store away from sharp objects and avoid overfilling. Follow any care instructions included with your item.