Privacy Policy
Charles Franklin LLC, operating Franklin Clutch at franklinclutch.com, uses personal information to support your shopping experience and respond to your requests. This policy explains what we collect and how we use it.
Information you provide
When you check out, create an account or contact us, we may receive your name, email, telephone number, billing and delivery addresses, order details and messages. Please do not send card numbers or other sensitive financial information through our contact form.
Information used by the website
Our hosting and security systems may record IP addresses, browser and device information, requested pages and basic access logs to deliver the website, investigate problems and protect against abuse.
Cookies and your choice
Essential cookies support shopping bag contents, checkout sessions, account sign-in and website security. Our cookie preference is stored in your browser’s local storage so we remember your choice. Accept and Decline both leave essential functions available. No optional analytics or advertising scripts are currently used. If optional tools are added, they will load only after consent.
You may reopen the banner through Cookie Settings in the footer. You can also clear or block cookies and local storage through your browser; doing so may reset your preference or interrupt shopping and account functions.
How we use and share information
We use information to process and deliver orders, communicate about purchases and returns, answer questions, maintain records, prevent fraud and comply with legal obligations. We share only necessary information with service providers supporting website hosting, email delivery, order processing and parcel delivery. We may disclose information when legally required or to protect legal rights. We do not sell personal information or share it for cross-context behavioral advertising.
Retention and protection
We retain order and service records as needed for fulfillment, accounting, legal obligations and dispute resolution. Access is limited to legitimate business purposes. HTTPS protects data in transit; no storage or transmission method can be guaranteed completely secure.
Your requests
Depending on your location and applicable law, you may request access, correction or deletion of personal information, or ask questions about our use of it. Email sales@franklinclutch.com. We may need to verify your identity and retain records required by law. We do not discriminate against customers for exercising applicable privacy rights.
Audience and external links
This store is intended for adults. We do not knowingly collect personal information from children under 13. Links to external websites are governed by those sites’ own policies.
Updates and contact
We may revise this policy as our practices change. The current policy is available on this page.
Charles Franklin LLC · Franklin Clutch
23664 Spring Branch Trl, Montgomery, TX 77316, United States
sales@franklinclutch.com · +1 (936) 304-9854
Monday–Friday, 9 a.m.–5 p.m. Eastern Time